Cancellation and Refund Policy

At Reiki With Miki, we understand that unexpected events occur in everyone's life and you may need to cancel or reschedule an appointment. In our commitment to providing an exceptional Reiki experience to all of our clients, we have adopted a straightforward cancellation and refund policy.

• 24 Hour Cancellation Notice: If you need to reschedule or cancel an appointment, we require that you notify us, at least 24 hours in advance of your scheduled appointment. You can do so by contacting us via our designated online portal or email.

• Late Cancellation: Any appointment cancellation made less than 24 hours before a scheduled appointment time will be considered a 'late cancellation'. If you are unable to give us 24 hours' advance notice, you will be charged the full amount of your appointment. No refunds will be given for cancellations made less than 24 hours before the scheduled appointment time.

• Rescheduling: In the instance where you would like to reschedule your appointment, you must provide us with at least 24 hours' notice. We will make every effort to accommodate your scheduling needs, but cannot guarantee the availability of preferred time slots. Appointments can be rescheduled up to a year from purchase date as long as you provide written notice/email to us anytime before the scheduled time. Appointments cancelled after the scheduled time will be considered a no show and will not be able to reschedule. We do not provide refunds for rescheduled appointments.

• Late Arrivals: If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your practitioner will determine if there is enough time remaining to start a session. If you're too late and we are not able to carry out the session, you'll still be responsible to cover the full session cost and no refunds will be given.

• No-Shows: If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be considered a 'no-show', and you will be charged the full price of the missed session. No refunds will be provided for missed appointments without notice.

• Completed Services: Due to the nature of the services provided, we do not offer refunds once a service has been provided.

• Technical Issues (client): If you have technical issues during an online session, this is treated as being late. We recommend ensuring that your internet connection and equipment are working properly before your appointment time.

• Technical Issues (Reiki with Miki): In the event that technical issues on our side prevent the delivery of our service, we will offer a rescheduled appointment or a full refund.

• Emergencies/Sickness: In the event of an emergency or a sudden illness, we understand that immediate cancellations are inevitable. We may provide a full refund on a case-by-case basis, subject to our discretion.

• Refund Requests: All refund requests should be sent to our designated email address at reikiwithmiki@gmail.com. Each request will be evaluated on a case-by-case basis.

• Refund Method: Any approved refunds will be issued through the original method of payment.

This policy allows us to provide optimal service and availability to all of our clients. By scheduling an appointment, you acknowledge and agree to this Cancellation and Refund Policy. Please note that we reserve the right to modify this policy at any time, and the changes will be effective immediately upon posting on our website.

Your satisfaction is important to us. If you have any concerns about a service you received or questions regarding this policy, please contact us directly and we will do our best to address your questions and concerns.

We appreciate your understanding and respect for our policy.

Last Updated: June 25 ,2023